CAO delivers on its mandate through three complementary functions…

  • Dispute Resolution
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    Dispute Resolution

    CAO attempts to resolve complaints through a flexible, collaborative, problem-solving process between project-affected people, IFC/MIGA clients, and other relevant stakeholders.

    /how-we-work/dispute-resolution
  • Compliance

    Compliance

    CAO investigates the environmental and social performance of IFC and MIGA to ensure compliance with relevant policies and commitments.

    /how-we-work/compliance
  • Advisory
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    Advisory

    CAO gathers insights from its casework to generate advice aimed at strengthening IFC and MIGA development outcomes.

    /how-we-work/advisory

Our Process

Assessment Complaint Received Transfer Case Case Closed Advisory Dispute Resolution Dispute Resolution Monitoring Appraisal Investigation Monitoring Compliance Ineligible (case closed) Eligibility Agreement Reached? Agreement Implemented? Merits an Investigation? In compliance? Dispute Resolution or Compliance Yes Yes Insights from CAO cases contribute to the development of Advisory work Yes Yes Compliance implemented? Yes No No Yes No No

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Operational Guidelines

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  • 2013(current)
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    Cases Center

    Using data, we gather and analyze big-picture insights from our cases to catalyze learning and help enhance development impact, particularly on environmental and social issues around the world.

    Cases Center
    Cases Center

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    Contact US

    Office of the CAO 2121 Pennsylvania Avenue, NW Washington, DC 20433, USA Tel: +1 202 650 2627 Fax: + 1 202 522 2930 CAO [at] worldbankgroup.org (CAO[at]worldbankgroup[dot]org)

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