CAO 2013 Annual Report

Summary

Our 2013 Annual Report features the continued and steady increase in the number of complaints received, with a 30 percent increase in the cases handled in the last twelve months alone. CAO's Annual Report 2013 speaks to the office's solid body of work, providing a full summary of outcomes delivered through CAO’s Dispute Resolution and Compliance functions, as well as updates of CAO’s Advisory work, monitoring, and evaluation, and outreach activities.