Reflections from Practice Series 3: Joint Fact Finding
Development-related conflicts involving disputes of fact occur across all sectors, from mining and agribusiness to infrastructure and manufacturing. Project operators may find themselves in conflict...
Read MoreReflections from Practice Series 1: Getting Started with Dispute Resolution
Once parties in dispute agree to a collaborative process to address their concerns, CAO works with them to lay the foundations for an effective dialogue process. "Getting Started with Dispute...
Read MoreReflections from Practice Series 2: Representation
Establishing who will participate and who will have decision-making power is a key step in a dispute resolution process. This topic is covered in "Representation" from CAO's new Reflections from...
Read MoreCAO 2017 Annual Report
Our 2017 report highlights landmark agreements reached between communities and companies through CAO dispute resolution processes in Cambodia, Chad, and Mongolia, new compliance investigations in the...
Read MoreCAO 2016 Annual Report
Our 2016 Annual Report features our work in 24 countries, with 52 cases. This annual report includes the story of impacted communities in Cambodia, where a company in dialogue with local communities...
Read MoreCAO Grievance Mechanism Toolkit
CAO Grievance Mechanism Toolkit
Grievance Mechanism Toolkit Interactive Website - English
Grievance Mechanism Toolkit Interactive Website - Spanish
Grievance Mechanism Toolkit Interactive Website -...
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